FAQ
The
Service
Q. How do I let you know when I have something to send in?
A.
There is no need to call for service. If you prefer, we can check your
front door automatically twice a week.
Q.
Is there a minimum order size?
A.
No. Why pile up dirty clothes? One item is fine.
Q.
Do I have to be home for service?
A.
No, we pick-up and deliver to a protected location. If you are not sure
what location will work well, give us a call and we'll come by to help
you determine a good location.
Q.
Where are the clothes delivered?
A.
Most customers choose their front door, while others prefer their back
door, side door, or inside their garage
Q.
What if it rains?
A.
We only deliver to covered areas and your clothes will be protected
with plastic covers, so rain is never a problem
Q.
Are my clothes going to be safe?
A.
Yes. We guarantee their safety.
Since other delivery services leave packages on doorsteps in your neighborhood,
there shouldn't be a problem leaving your clothing outside.
Q.
Do I need to be there when you arrive?
A.
No. Just leave your clothes out for us, and we'll return them the next
delivery day to your predetermined drop-off location
Q.
Do I have to send in clothes every time?
A.
No. We have no minimums on order size, or your frequency of use
Q.
Do I need to fill out a form each time
I use your service?
A.
No From our experience, most people would rather not bother, but if
you prefer we can provide you with forms or you can use the on-line
form.
Q.
Is there a monthly service charge?
A.
No. You only pay for the cleaning that you send in.
Q.
Do you do alterations?
A.
Yes. In fact, we do anything that your current cleaner does. For alterations,
simply pin the instructions to the garment. Return times vary depending
on the complexity of the alteration and the workload of the tailor.
If you need us to RUSH your order, please let us know.
Q.
Do you have next-day service available?
A.
Yes. In emergencies we can make special deliveries. However, for customers
who use our service regularly, emergencies are rare.
Q.
I lost my bag or I need a second bag. What
do I do?
A.
We will be happy to give you another bag, free of charge! Simply call
to let us know that you need one, and we will deliver it to you on your
next delivery day. If you need to send in an order in the meantime,
place your clothes inside a plastic bag along with your name, addresses,
and phone number, then leave your order at your normal pick-up spot.
Q.
I don't know my pick-up day. How do I find
out? What do I do?
A.
If your delivery days do not appear on your laundry bag's ID tag, please
call us to find out your service days.
Q.
What happens when its raining/snowing/windy?
A.
If the weather threatens the safety of your delivery, we will hold your
order and deliver it on your next day of service. If you need your order
sooner, please call us to make special delivery arrangements.
Q.
Are my pick-up and delivery locations suitable?
Should we choose another one?
A.
We will let you know immediately if you have chosen an unsuitable delivery
location. However, you are welcome to change your delivery location
at any time for any reason; just let us know.
Q.
Do you do alterations, leather, etc.?
A.
Absolutely! Anything that you would take to the cleaner, we can take
care of for you. For specialty items, please call us for pricing and
instructions.
Q.
What happens if I put my bag out and it's
not picked up?
A.
If this happens to you, please call us immediately; we may still be
in your area. If not, we can try to pick up your order the following
day and still have your clothes delivered on your normal delivery day.
It's never too late to call!
Q.
Can you hold my clean clothes until I return
from a trip?
A.
Yes, we'll deliver your clothes to you on the next service day after
you return home.
Q.
Why was my shirt dry cleaned instead of
being laundered?
A.
Certain types of stains come out better when the garment is dry cleaned.
Also, some fabrics can't take the heat of the pressing form used to
dry and press a laundered shirt.
Q.
Can I get medium starch on my laundered
shirts while my spouse gets light starch?
A.
Yes, we can set your account up however you like. Just tell us your
special needs and we'll work with you to make sure it happens.
Payment
Q.
How do I pay you?
A.
We will send you a monthly bill unless you prefer to pay by credit card.
Q.
Can I pay you in cash?
A.
Most of our customers find that inconvenient, but if that's what you
prefer, we can do that. Just enclose your payment in a sealed envelope
and drop it in your laundry bag with your next order.
Q.
What are your prices?
A.
Prices vary by region. Please contact us to receive a local price list.
Q.
Can I pay online?
A.
Yes you can, but only if we have your credit card information on file.
If we don't, please call us to set up payment by credit card.
Q.
Can I get paid for referrals?
A.
Yes you can! We will credit your account $10 for each customer you refer
to our service immediately upon the receipt of their first order.